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Return Policy

Thank you for shopping at Retainers Direct.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us by email: smile@retainersdirect.com.

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

RETURN ADDRESS: 11024 Montgomery Blvd. NE PMB # 342 Albuquerque, NM 87111

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from
Retainers Direct.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sale Items

Sale items can be refunded.

Contact us If you have any questions about our Returns and Refunds Policy, please contact us by email at smile@retainersdirect.com.